The UK and US account for the largest share of imported cases in Singapore by far. We expect more Singapore residents, including a sizeable group of Singaporean students, to return from these countries over the coming weeks in response to lockdowns in these countries. 

To prevent potential spread of infection from the UK and US returnees to their family members, Singapore is working with hotel operators to provide dedicated facilities for the returnees to serve their 14-day SHN. 

Transportation will be arranged to send the returnees directly from the airport to the hotels. Each will  have their own room/toilet, and will be provided all their meals, so that they may avoid physical contact with other individuals.

This new SHN arrangement will take effect for all UK/US returnees from 25 March 2020, 2359 hours.  All returnees from the UK and US who are presently still serving out their SHN in their homes may also apply to stay in these dedicated facilities at www.go.gov.sg/shnhotelneeds.

Frequently asked questions:

Can I opt out of such facilities? Do I have to stay in the dedicated hotels if I am transiting in the US/UK, or if I am returning from the US/UK and transiting through other countries?
From 25 Mar, 2359 hrs, all US and UK returnees are required to serve their SHN in the dedicated hotels, even if part of a transit journey. Those with extenuating circumstances, such as medical issues, may wish to provide their details at this URL: www.go.gov.sg/shnhotelneeds

I have pre-booked a hotel to serve out my SHN prior to this announcement. Can I stay in my original hotel? If the hotel does not waive cancellation fees, will the Government provide reimbursement?
From 25 Mar, 2359 hrs, all US and UK returnees are required to serve their SHN in the dedicated hotels, even if they have pre-book other accommodation. Those who have arranged to serve out their SHN at other accommodation should inform their accommodation provider accordingly. If you have incurred cancellation fees, you may request for further assistance through this form at www.go.gov.sg/shnhotelneeds

Is the stay in the SHN dedicated hotel free? Why is this free?
As it is mandatory for all returnees (whether SC/PR/LTP holders) from the UK and USA to serve out their SHN in dedicated hotels (from 25 March 2359H), the government will absorb the cost of providing these dedicated hotels. 

Do I need to make a booking for rooms at SHN dedicated hotels beforehand?
No, SHN dedicated hotels will be assigned to returnees from the US and UK upon their arrival in Singapore. There will be no booking required.

What are the rooming arrangements like for those assigned to the dedicated SHN hotels? Will couples and families be separated?
If you and your family members are arriving together from the same US and UK flight, we will do our best to accommodate requests for you to stay together, and to provide the appropriate room size depending on your family size, subject to room availability.

During my stay in the hotels, who can assist me in areas of food, medical supplies, childcare help etc?
Persons staying at the designated SHN hotels must not leave their room for any reason. Should they require assistance for daily needs, such as the purchase of groceries, they should make arrangements for their relatives/friends to pass packages to the hotel staff. Those who require further assistance can contact the SHN Helpline at 6812 5555.

Are visitors allowed in the hotels?
No visitors are allowed to enter the dedicated SHN hotels. This is necessary to help to keep your family and loved ones safe. However, family can pass packages to the hotel staff. 

Will the hotels still be safe to stay in after being used as SHN facilities?
Yes. The hotels are cleaned rigorously according to guidelines from MOH and National Environment Agency (NEA).

How many hotels have been activated? What is the total capacity? How many Singaporeans/PRs do we expect to have to put up?
Several hotels have been designated as SHN facilities and we have sufficient rooms to accommodate all returning Singaporeans from the US and the UK. The Government will continue to monitor the dynamic and evolving COVID-19 situation, and adjust our capacity accordingly.

 For more information about Stay-Home Notices, click here.