Improving Govt e-services for citizens and businesses

What’s next for Government eServices?

07 Mar 2017

Singapore’s efforts towards a Digital Government, with citizens and businesses at the heart of it, will continue this year, said Second Minister for Finance Mr Lawrence Wong at the Committee of Supply 2017 Debate on today (7 Mar 2017). The digitalisation of government services is important in light of both the Committee on the Future Economy (CFE) recommendations and the Smart Nation strategy.

Improving user experience

The Government is committed to increasing the efficiency and customer satisfaction levels of its e-services. It will also strive to make its e-services more pervasive and user-friendly for businesses and citizens, including the elderly and the less tech-savvy. User experiences with online transactions will be simplified and improved.

Later this year, SingPass users will be able to use MyInfo to automatically pre-fill online forms used in Government e-services. This service, which was launched last year, will reduce the need for users to submit the same data repeatedly to different government agencies. By 2018, citizens will be able to use MyInfo on more than 150 Government e-services.

MyInfo will also be extended to commercial transactions, starting with a pilot in the second quarter of 2017 with OCBC, UOB, DBS and Standard Chartered Banks.

Seamless e-payments

The Government is also exploring a one-stop platform for citizens to make payments to the Government through their mobile phones.

This platform can potentially reduce the inconvenience of going through multiple channels for different transactions with different agencies, by consolidating bills from different public agencies.