[Updated as of 8 Apr]
From 9 April 2020, 2359 Hrs: All Singapore Citizens, Permanent Residents and Long Term Pass holders entering Singapore will be required to serve out their 14-day SHN at dedicated hotels.
This is an expansion of the previous enhanced SHN requirements for travellers returning to Singapore --
Capacity has been stepped up since and returnees from all countries can now be accomodated at dedicated hotels.
To prevent potential spread of infection from returnees from these designated countries to their family members, Singapore is working with hotel operators to provide dedicated facilities for the returnees to serve their 14-day SHN.
Transportation will be arranged to send the returnees directly from the airport to the hotels. Each will have their own room/toilet, and will be provided all their meals, so that they may avoid physical contact with other individuals.
The dedicated SHN facilities are not just about the provision of hotel rooms. We also work with the hotel operators to provide training for their staff, and to put in place proper security arrangements, as well as infection control and precautions.
Frequently asked questions:
Can I opt out of such facilities?
Returnees are required to serve their SHN in the dedicated hotel. Those with extenuating circumstances, such as medical issues, may wish to provide their details at this URL: www.go.gov.sg/shnhotelneeds
I have pre-booked a hotel to serve out my SHN prior to this announcement. Can I stay in my original hotel? If the hotel does not waive cancellation fees, will the Government provide reimbursement?
Returnees are required to serve their SHN in the dedicated hotels, even if they have pre-book other accommodation. Those who have arranged to serve out their SHN at other accommodation should inform their accommodation provider accordingly. If you have incurred cancellation fees, you may request for further assistance through this form at www.go.gov.sg/shnhotelneeds
Is the stay in the SHN dedicated hotel free? Why is this free?
As it is mandatory for all returnees (whether SC/PR/LTP holders) to serve out their SHN in dedicated hotels from the stipulated dates, the government will absorb the cost of providing these dedicated hotels.
But as was announced earlier, all returnees who disregarded prevailing travel advisories and left Singapore from 27 March 2020, would be required to bear the full cost of their 14-day SHN at dedicated SHN facilities.
Do I need to make a booking for rooms at SHN dedicated hotels beforehand?
No, SHN dedicated hotels will be assigned to returnees upon their arrival in Singapore. There will be no booking required.
What are the rooming arrangements like for those assigned to the dedicated SHN hotels? Will couples and families be separated?
If you and your family members are arriving together from the same flight, we will do our best to accommodate requests for you to stay together, and to provide the appropriate room size depending on your family size, subject to room availability.
During my stay in the hotels, who can assist me in areas of food, medical supplies, childcare help etc?
Persons staying at the designated SHN hotels must not leave their room for any reason. Should they require assistance for daily needs, such as the purchase of groceries, they should make arrangements for their relatives/friends to pass packages to the hotel staff. Those who require further assistance can contact the SHN Helpline at 6812 5555.
Are visitors allowed in the hotels?
No visitors are allowed to enter the dedicated SHN hotels. This is necessary to help to keep your family and loved ones safe. However, family can pass packages to the hotel staff.
Will the hotels still be safe to stay in after being used as SHN facilities?
Yes. The hotels are cleaned rigorously according to guidelines from MOH and National Environment Agency (NEA).
How many hotels have been activated? What is the total capacity? How many Singaporeans/PRs do we expect to have to put up?
Several hotels have been designated as SHN facilities and we have sufficient rooms to accommodate all returning Singaporeans. The Government will continue to monitor the dynamic and evolving COVID-19 situation, and adjust our capacity accordingly.
For more information about Stay-Home Notices, click here.