[Updated as of 17 Jun]

From 17 June 2020, 2359 hours, all travellers entering Singapore and who had remained in the following countries/regions in the last consecutive 14 days prior to entry, will no longer have to serve their SHN at dedicated SHN facilities:

• Singapore Citizens and Permanent Residents may serve their 14-day SHN at their place of residence

   

• Long Term Pass holders may serve their 14-day SHN at a place of residence that they or their family members own or are sole tenants of; or in suitable accommodation such as a hotel (at their own cost)

All other travellers entering Singapore will continue to serve their 14-day SHN at dedicated SHN facilities.

All persons under SHN must remain in their place of residence at all times. They will be subject to close monitoring of their whereabouts, through electronic monitoring as well as physical spot-checks. Strict enforcement action will be taken against those who breach the requirements of the SHN.

To prevent potential spread of infection from returnees to their family members, the Government has worked with hotel operators to provide dedicated facilities for the returnees to serve their 14-day SHN. 

Transportation will be arranged to send the returnees directly from the airport to the hotels. Each will have their own room/toilet, and will be provided all their meals, so that they may avoid physical contact with other individuals.

The dedicated SHN facilities are not just about the provision of hotel rooms. We also work with the hotel operators to provide training for their staff, and to put in place proper security arrangements, as well as infection control and precautions.

Frequently asked questions:

Can I opt out of such facilities?
Returnees - except those who had remained in the countries/regions stated above within the last consecutive 14 days prior to entry - are required to serve their SHN in the dedicated hotel. Those with extenuating circumstances, such as medical issues, may wish to provide their details at this URL: www.go.gov.sg/shnhotelneeds

I have pre-booked a hotel to serve out my SHN prior to this announcement. Can I stay in my original hotel? If the hotel does not waive cancellation fees, will the Government provide reimbursement?
Returnees are required to serve their SHN in the dedicated hotels, even if they have pre-book other accommodation. Those who have arranged to serve out their SHN at other accommodation should inform their accommodation provider accordingly. If you have incurred cancellation fees, you may request for further assistance through this form at www.go.gov.sg/shnhotelneeds

Is the stay in the SHN dedicated hotel free?
The Government has thus far borne the costs of stay at dedicated SHN facilities for travellers entering Singapore, except for those who left Singapore from 27 March 2020, despite the prevailing travel advisory. As we re-open our borders to more international travel, those who enter Singapore would have to bear the costs of fulfilling these requirements, as part of the cost of travel in a COVID-19 world.

From 17 June 2020, 2359 hours, all incoming travellers who are not Singapore Citizens or Permanent Residents will be required to pay for their stay at dedicated SHN facilities, where applicable.

Will I be tested for COVID-19?
From 17 June 2020, 2359 hours, all incoming travellers entering Singapore will be tested for COVID-19. This is an additional precautionary measure to detect the virus, especially given the risks of asymptomatic cases.

The test will be scheduled a few days before the end of the SHN period, at a designated community testing facility. Each person under SHN will receive an SMS notification informing them of the scheduled appointment slot and venue. They will have to travel from their place of residence to the designated testing facilities, and return immediately after the test, using their own private vehicle or designated transport. Public transport should be avoided.

We will not automatically swab all persons who are aged 12 or younger before the end of their SHN, as we recognise that the tests could pose difficulties for young children. However, if any of their close contacts are found to be positive, we will initiate the swab tests for them.

From 17 June 2020, 2359 hours, all inbound and outbound travellers who enter or leave Singapore will be required to pay for their COVID-19 tests, where applicable. We recognise that there may be Singapore Citizens and Permanent Residents who had left Singapore before the prevailing travel advisory was issued on 27 March 2020, and who may be returning in the near future. For such cases, we will allow a grace period, and if they return and enter Singapore by 31 August 2020, we will waive the cost of the COVID-19 tests.

However, all travellers, including Singapore Citizens and Permanent Residents, who last left Singapore from 27 March 2020 despite the prevailing travel advisory, will have to continue to bear the costs of their stay at dedicated SHN facilities where applicable, as well as the cost of their COVID-19 tests.

What are the costs for the stay at the dedicated SHN facility and COVID-19 test?
The prevailing charges are summarised below:

^These are the charges that will apply for the COVID-19 test before the end of the SHN, which will be carried out at a designated community testing facility.

Do I need to make a booking for rooms at SHN dedicated hotels beforehand?
No, SHN dedicated hotels will be assigned to returnees upon their arrival in Singapore. There will be no booking required.

What are the rooming arrangements like for those assigned to the dedicated SHN hotels? Will couples and families be separated?
If you and your family members are arriving together from the same flight, we will do our best to accommodate requests for you to stay together, and to provide the appropriate room size depending on your family size, subject to room availability.

During my stay in the hotels, who can assist me in areas of food, medical supplies, childcare help etc?
Persons staying at the designated SHN hotels must not leave their room for any reason. Should they require assistance for daily needs, such as the purchase of groceries, they should make arrangements for their relatives/friends to pass packages to the hotel staff. Those who require further assistance can contact the SHN Helpline at 6812 5555.

Are visitors allowed in the hotels?
No visitors are allowed to enter the dedicated SHN hotels. This is necessary to help to keep your family and loved ones safe. However, family can pass packages to the hotel staff.

Will the hotels still be safe to stay in after being used as SHN facilities?
Yes. The hotels are cleaned rigorously according to guidelines from MOH and National Environment Agency (NEA).

How many hotels have been activated? What is the total capacity? How many Singaporeans/PRs do we expect to have to put up?
Several hotels have been designated as SHN facilities and we have sufficient rooms to accommodate all returning Singaporeans. The Government will continue to monitor the dynamic and evolving COVID-19 situation, and adjust our capacity accordingly.

For more information about Stay-Home Notices, click here.