The Consumer Protection (Fair Trading) Act (CPFTA) includes a provision for a ‘lemon law’ - which provides additional rights to consumers for non-conforming goods. Non-conforming goods are those of a different quality, condition, type, etc. than that which was agreed upon during the transaction.

The lemon law protects consumers from retailers who sell defective goods. If a defect surfaces within 6 months of purchase, it is assumed that the defect existed at the time of sale, unless the retailer can prove otherwise.

Should you encounter a lemon, you can pursue two stages of recourse: First, you can ask the seller to replace or repair the product within a reasonable period of time. If the seller is unable to do so, you can request a price reduction or a full refund.

Here are some guidelines on the goods covered by the lemon law:

Covered

Not covered

All personal properties other than things in action and money including:

  • Purchase of physical goods including those bought online
  • Secondhand goods & vehicles
  • Display sets, discounted items with minor defects, or sale items which are indicated  as “non-refundable” or “non-exchangeable”
  • Goods purchased under hire-purchase or conditional sale agreements, but are not rented or lease
  • Services
  • Real estate property
  • Rental or leased goods
  • Consumer-to-consumer transactions
  • Business-to-business transactions

For more information, you can refer to: https://www.mti.gov.sg/en/Legislation/Legislation/General-Advisory-on-Amendments-to-the-Consumer-Protection-Fair-Trading-Act-and-Hire-Purchase-Act.

This article is accurate as of Aug 2015.